Quality Objectives

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Sl No

Area

F.Y.  2013-14

F.Y.  2014-15

F.Y.  2015-16

 

1.(*)

 

Customer  satisfaction

 Customer

satisfaction

index.

 

 

 

86 %

 

 

 

 

 

 

88 %

 

 

 

 

 

 

90 %

 

 

 

 

2.

 

Continual Improvement

 Business growth

(over previous year)

 

 

 

 

 

+ 15 %

 

 

 

 

+ 5 %

 

 

 

 

+ 5 %

 

 

3.

Increase Customer Net work

 

Development of New Customers

 

 

 

At least two more 

 

 

 

At least two more 

 

 

At least two more