Sl No

Area

F.Y.  2013-14

F.Y.  2014-15

F.Y.  2015-16

1.(*)

Customer  satisfaction

 Customer

satisfaction

index.

86 %

88 %

90 %

2.

Continual Improvement

 Business growth

(over previous year)

+ 15 %

+ 5 %

+ 5 %

3.

Increase Customer Net work

Development of New Customers

At least two more 

At least two more 

At least two more