Sl No |
Area |
F.Y. 2013-14 |
F.Y. 2014-15 |
F.Y. 2015-16 |
1.(*) |
Customer satisfaction Customer satisfaction index. |
86 %
|
88 %
|
90 %
|
2. |
Continual Improvement Business growth (over previous year)
|
+ 15 %
|
+ 5 %
|
+ 5 %
|
3. |
Increase Customer Net workDevelopment of New Customers |
At least two more |
At least two more |
At least two more |